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BPO support for logistics companies

Unitex covers the calls, tracking updates, data entry, and document work behind every shipment — matched to your operating hours.

How Unitex supports logistics businesses

Proactive updates, accurate data, and coverage that keeps freight moving.

How Unitex supports logistics businesses

Proactive updates, accurate data, and coverage that keeps freight moving.

Shipment Tracking Updates

Proactive check calls and status updates that keep customers informed without them asking.

Carrier & Customer Calls

Professional handling of carrier check-ins, customer inquiries, and scheduling calls.

Order & POD Data Entry

Loads, orders, and proof-of-delivery documents entered accurately into your TMS.

Order & POD Data Entry

Loads, orders, and proof-of-delivery documents entered accurately into your TMS.

Document Management

Rate confirmations, BOLs, and invoices filed and organized for fast retrieval.

Document Management

Rate confirmations, BOLs, and invoices filed and organized for fast retrieval.

Exception Follow-Ups

Delays, detention, and exceptions flagged and followed up before they become disputes.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.
Request a Custom Plan

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.
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Why Unitex

Outsourcing designed around your business.

Operational coverage that moves at freight speed

Logistics does not stop at five o’clock. Your Unitex team keeps tracking current, data clean, and customers informed on the schedule your operation actually runs.

TMS-trained staff

Proactive tracking cadence

Carrier communication

Accurate data entry

Exception escalation

Daily operations reporting

Learn More About Unitex

Or Email Us

[email protected]

"Our customers get proactive tracking updates and our team stopped drowning in check calls. Unitex fit into our TMS within weeks."

Unitex BPO Client

Director of Operations, Freight Brokerage

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Keep customers informed.

02

Keep your TMS accurate.

03

Cover the hours freight runs.

Starter Team

Flexible

built around your workload

One operations assistant

Tracking and check calls

TMS data entry

Document filing

Daily summaries

Discuss Your Requirements

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Operations support team

Extended-hours coverage

Carrier coordination

Exception management

Custom operations reporting

Schedule a Consultation

* Custom plans built around your business.

Frequently Asked Questions

Yes. Your team is trained on the TMS, load boards, and communication tools your operation already uses.