BPO support for HVAC companies

Unitex answers your calls, books your jobs, and follows up with your customers — so your technicians stay on the road and your office stops missing opportunities.

How Unitex supports HVAC businesses

Every call answered, every job scheduled, every maintenance renewal followed up.

How Unitex supports HVAC businesses

Every call answered, every job scheduled, every maintenance renewal followed up.

Inbound Call Answering

Friendly, professional answering for service requests, quotes, and scheduling questions.

Job Scheduling Support

Service calls and installations booked around your technicians' routes and availability.

Maintenance Reminders

Seasonal tune-up and maintenance plan outreach that keeps recurring revenue coming.

Maintenance Reminders

Seasonal tune-up and maintenance plan outreach that keeps recurring revenue coming.

Quote Follow-Ups

Persistent follow-up on open estimates so quoted work turns into booked jobs.

Quote Follow-Ups

Persistent follow-up on open estimates so quoted work turns into booked jobs.

After-Hours Coverage

Evening and weekend answering so emergency calls never go to voicemail.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Why Unitex

Outsourcing designed around your business.

Never miss another service call

A missed call is a job your competitor books. Your Unitex team answers consistently, schedules accurately, and keeps customers informed from booking to completion.

Your service area rules

Technician-aware scheduling

Emergency escalation

Maintenance plan outreach

Quote follow-ups

Call reporting

"Since Unitex took over our phones, missed calls are near zero and our maintenance plan renewals keep climbing."

Unitex BPO Client

Owner, HVAC Services Company

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Answer every call.

02

Keep trucks scheduled.

03

Grow maintenance revenue.

Starter Team

Flexible

built around your workload

One dedicated agent

Business-hours answering

Job scheduling

Quote follow-ups

Weekly reports

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Call and scheduling team

After-hours coverage

Maintenance campaigns

Dispatch coordination

Custom job reporting

* Custom plans built around your business.

Frequently Asked Questions

Yes. Booking rules reflect your service areas, technician availability, and job durations.