Frequently Asked Questions
Unitex BPO provides outsourced sales and lead generation, customer support, back-office operations, and virtual assistant services for startups and growing businesses.
Yes. You can begin with one service, one professional, or a small dedicated team. Additional services can be added as your needs grow.
Yes. Your team can be trained to work with the CRM, help desk, project management, communication, and productivity tools already used by your business.
The onboarding process can include workflow documentation, tool access, product training, communication guidelines, scripts, quality standards, and escalation procedures.
Communication can be organized through your preferred platforms, including email, chat, project management tools, scheduled meetings, and performance reports.
Yes. The service structure can be adjusted as your workload, customer volume, sales activity, and operating requirements change.
Yes. Unitex can recommend a service plan based on the tasks, required skill sets, operating schedule, team size, and expected outcomes.
Begin with a consultation to discuss your current challenges and the processes you want to outsource. Unitex will then recommend an appropriate team and workflow.











