BPO support for insurance agencies

Unitex supports agencies and brokerages with quoting follow-ups, policyholder service calls, claims data entry, and renewals — so producers focus on writing business.

How Unitex supports insurance businesses

Service work handled carefully, renewals never missed, producers left free to sell.

How Unitex supports insurance businesses

Service work handled carefully, renewals never missed, producers left free to sell.

Policyholder Support Calls

Courteous handling of service calls, policy questions, and routine account changes.

Quote Follow-Ups

Consistent follow-up on open quotes so prospects hear back before they shop elsewhere.

Claims Data Entry

Claims information entered and organized accurately in your management system.

Claims Data Entry

Claims information entered and organized accurately in your management system.

Renewal Outreach

Timely renewal reminders and outreach that protect your retention rate.

Renewal Outreach

Timely renewal reminders and outreach that protect your retention rate.

Document & Records Management

Policies, endorsements, and certificates filed and organized for fast retrieval.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Why Unitex

Outsourcing designed around your business.

Service that protects your book of business

Retention is the heart of an agency. Your Unitex team keeps policyholders served, renewals followed up, and records organized — inside the systems you already use.

Trained on your AMS

Service call scripts

Renewal workflows

Accurate claims data

Document standards

Retention reporting

"Renewal retention improved once Unitex started our outreach calls. Producers now spend their time selling, not chasing paperwork."

Unitex BPO Client

Principal, Independent Insurance Agency

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Free producers to sell.

02

Protect renewal retention.

03

Keep records audit-ready.

Starter Team

Flexible

built around your workload

One service assistant

Policyholder call coverage

Quote follow-ups

Records filing

Weekly reports

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Agency support team

Renewal campaigns

Claims data entry

Certificate processing

Custom retention reporting

* Custom plans built around your business.

Frequently Asked Questions

Yes. Your team is trained on the AMS, rater, and document tools your agency already uses.