BPO support for healthcare administration

Unitex supports clinics and healthcare service companies with scheduling, inbound calls, data entry, and records organization — handled carefully and confidentially.

How Unitex supports healthcare organizations

Lighter front-desk load, fuller schedules, and records your team can trust.

How Unitex supports healthcare organizations

Lighter front-desk load, fuller schedules, and records your team can trust.

Patient Scheduling

Appointments booked, confirmed, and rescheduled with reminder workflows that reduce no-shows.

Inbound Call Handling

Courteous, careful answering for appointment requests and general inquiries.

Claims & Billing Data Entry

Claims and billing data entered accurately into your practice management systems.

Claims & Billing Data Entry

Claims and billing data entered accurately into your practice management systems.

Eligibility Verification Support

Insurance eligibility checks completed before appointments to prevent billing surprises.

Eligibility Verification Support

Insurance eligibility checks completed before appointments to prevent billing surprises.

Records Organization

Patient records, documents, and files kept organized to your administrative standards.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Why Unitex

Outsourcing designed around your business.

Administrative support that respects patient care

Healthcare administration demands accuracy and discretion. Your Unitex team follows your procedures, works within the access you define, and treats every record with care.

Confidentiality procedures

Your systems and access rules

Scheduling accuracy

Reminder workflows

Careful data entry

Administrative reporting

"Unitex reduced our front-desk call load dramatically and our schedules stay full. They treat patient information with real care."

Unitex BPO Client

Practice Administrator, Multi-Location Clinic

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Reduce front-desk load.

02

Keep schedules full.

03

Keep records accurate.

Starter Team

Flexible

built around your workload

One scheduling assistant

Appointment booking

Reminder calls

Records organization

Weekly reports

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Administrative support team

Call coverage

Claims data entry

Eligibility verification

Custom administrative reporting

* Custom plans built around your business.

Frequently Asked Questions

Access is limited to the systems and permissions you define, and teams follow the confidentiality and compliance procedures agreed in your service agreement.