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BPO support for janitorial and cleaning companies

Unitex answers your phones, schedules your crews, follows up on quotes, and keeps your work orders organized — day and night.

How Unitex supports janitorial businesses

Your office work handled remotely, so your crews and supervisors stay in the field.

How Unitex supports janitorial businesses

Your office work handled remotely, so your crews and supervisors stay in the field.

Call Answering

Every inquiry, complaint, and request answered professionally in your company's name.

Crew Scheduling Support

Shifts, coverage changes, and client walkthroughs coordinated with your supervisors.

Quote Follow-Ups

Persistent follow-up on bids and walkthrough quotes so proposals turn into contracts.

Quote Follow-Ups

Persistent follow-up on bids and walkthrough quotes so proposals turn into contracts.

Work Order Management

Requests logged, assigned, and tracked to completion in your systems.

Work Order Management

Requests logged, assigned, and tracked to completion in your systems.

Customer Follow-Ups

Post-service check-ins and issue follow-ups that keep clients renewing.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.
Request a Custom Plan

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.
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Why Unitex

Outsourcing designed around your business.

A professional office, without office overhead

Cleaning contracts are won on responsiveness and kept on reliability. Your Unitex team answers every call, keeps schedules straight, and follows up on every bid and complaint.

Answering in your name

Crew-aware scheduling

Bid follow-up cadence

Work order tracking

Complaint escalation

Service reporting

Learn More About Unitex

Or Email Us

[email protected]

"We stopped missing bid deadlines and after-hours calls. Unitex runs our office work while our crews run the buildings."

Unitex BPO Client

Owner, Commercial Cleaning Company

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Answer every call.

02

Win more bids.

03

Keep clients renewing.

Starter Team

Flexible

built around your workload

One dedicated coordinator

Business-hours answering

Work order logging

Quote follow-ups

Weekly reports

Discuss Your Requirements

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Office support team

After-hours answering

Crew scheduling

Complaint management

Custom service reporting

Schedule a Consultation

* Custom plans built around your business.

Frequently Asked Questions

Yes. Agents answer as your company, following your greetings, scripts, and escalation rules.