Our service specialities

Unitex BPO provides outsourced sales and lead generation, customer support, back-office operations, virtual assistant, call center, and appointment setting services — built from the specific tasks you need covered.

The people and processes behind your growth

Choose one specialized service or combine multiple functions into a coordinated outsourced team.

The people and processes behind your growth

Choose one specialized service or combine multiple functions into a coordinated outsourced team.

Sales & Lead Generation

Prospect research, outreach, qualification, and follow-up support that keeps your pipeline active.

Customer Support

Email, live chat, and help desk coverage trained around your brand voice and policies.

Back-Office Operations

Data entry, CRM administration, document management, and reporting that keep you organized.

Back-Office Operations

Data entry, CRM administration, document management, and reporting that keep you organized.

Virtual Assistants

Dedicated assistants for inbox, calendar, research, and daily administrative work.

Virtual Assistants

Dedicated assistants for inbox, calendar, research, and daily administrative work.

Appointment Setting

Outreach, qualification, and scheduling that fill your sales calendar with qualified meetings.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Explore all our specialities

Every engagement is built from the specific tasks you need covered. Here is what each speciality can include.

Call Center Services

Inbound call handling

Outbound campaigns

Order and account assistance

Complaint resolution

After-hours coverage

Inbound call handling

Lead Generation

B2B prospect research

Targeted lead list building

Cold calling and outreach

Email outreach support

Lead qualification

CRM data management

Pipeline follow-ups

Back-Office Support

Data entry and validation

Invoice and record organization

Order processing

Document management

Database updates

Reporting support

Spreadsheet preparation

CRM administration

Back-Office Support

Data entry and validation

Invoice and record organization

Order processing

Document management

Database updates

Reporting support

Spreadsheet preparation

CRM administration

Virtual Assistants

Inbox management

Internet research

Meeting scheduling

Document preparation

Data collection

Task coordination

Virtual Assistants

Inbox management

Internet research

Meeting scheduling

Document preparation

Data collection

Task coordination

Customer Support

Email support

Live chat support

Help desk management

Inbound customer inquiries

Complaint handling

Customer follow-ups

Product and service guidance

Appointment Setting

Prospect outreach

Appointment scheduling

Calendar coordination

Reminder and confirmation calls

Show-rate follow-ups