BPO support for e-commerce brands

From pre-sale questions to returns, Unitex keeps your customers answered and your operations organized across every marketplace and storefront you sell on.

How Unitex supports e-commerce businesses

Faster responses, smoother operations, better reviews.

How Unitex supports e-commerce businesses

Faster responses, smoother operations, better reviews.

Customer Support

Email, chat, and marketplace messages answered quickly in your brand voice.

Order Processing

Orders, modifications, and cancellations processed accurately across your platforms.

Returns & Disputes

Returns, refunds, and marketplace disputes handled by your policies, documented cleanly.

Returns & Disputes

Returns, refunds, and marketplace disputes handled by your policies, documented cleanly.

Marketplace Support

Listings, messages, and performance issues managed across the marketplaces you sell on.

Marketplace Support

Listings, messages, and performance issues managed across the marketplaces you sell on.

Catalog & Inventory Data

Product data, pricing updates, and inventory records kept accurate and consistent.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Why Unitex

Outsourcing designed around your business.

Support that keeps up with your sales volume

Every hour a customer waits is a review at risk. Your Unitex team answers fast, follows your policies, and keeps operational data clean as order volume grows.

Your platforms and tools

Brand-voice responses

Policy-based returns handling

Marketplace SLAs

Accurate catalog data

CSAT reporting

"Response times went from 24 hours to under 2. Reviews improved within the first month of Unitex handling our support."

Unitex BPO Client

Founder, DTC Brand

Start with the support you need

Begin with one professional or a small dedicated team and expand as your workload grows.

01

Answer customers faster.

02

Protect seller ratings.

03

Scale with your volume.

Starter Team

Flexible

built around your workload

One support representative

Email and chat coverage

Order processing

Returns handling

Weekly reports

* Expand your team as requirements grow.

Popular

Dedicated Team

Scalable

expand as you grow

Multi-channel support team

Marketplace coverage

Extended hours

Catalog data management

Custom CSAT reporting

* Custom plans built around your business.

Frequently Asked Questions

Your team works across your storefront, marketplaces, and help desk — wherever your customers and orders live.