Flexible support across growing industries

Unitex BPO supports startups and growing businesses across SaaS, e-commerce, real estate, logistics, healthcare administration, financial services, and more. Each solution is adapted to the terminology, workflows, customer expectations, and compliance requirements of your business.

What we bring to every industry

The same core services — sales, support, back office, and assistance — adapted to how your industry actually works.

What we bring to every industry

The same core services — sales, support, back office, and assistance — adapted to how your industry actually works.

Sales & Lead Generation

Prospect research, outreach, qualification, and follow-up support that keeps your pipeline active.

Customer Support

Email, live chat, and help desk coverage trained around your brand voice and policies.

Back-Office Operations

Data entry, CRM administration, document management, and reporting that keep you organized.

Back-Office Operations

Data entry, CRM administration, document management, and reporting that keep you organized.

Virtual Assistants

Dedicated assistants for inbox, calendar, research, and daily administrative work.

Virtual Assistants

Dedicated assistants for inbox, calendar, research, and daily administrative work.

Appointment Setting

Outreach, qualification, and scheduling that fill your sales calendar with qualified meetings.

Discuss Your Requirements

Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.

From first call to working team

A structured onboarding process takes you from business challenge to working team.

01

Discovery

We learn about your company, workload, tools, and desired outcomes.

02

Solution Design

We define responsibilities, team structure, schedule, and communication.

03

Team Onboarding

Your team learns your systems, workflows, scripts, and quality standards.

04

Launch & Improve

Work begins while performance and processes are continuously reviewed.

Explore the industries we support

Here is how Unitex teams typically support businesses in each sector.

Real Estate & Property Preservation

Lead follow-up and CRM updates

Listing and property data entry

Showing and appointment scheduling

Inspection report processing

Vendor coordination

Lead follow-up and CRM updates

MCA & Financial Services

Merchant lead qualification

Cold calling campaigns

Application data entry

Document collection follow-ups

CRM pipeline management

Renewal outreach

Quote follow-ups

Logistics & E-commerce

Order processing

Shipment tracking updates

Customer notifications

Returns and disputes handling

Inventory data updates

Carrier coordination

Marketplace support

Invoice organization

Logistics & E-commerce

Order processing

Shipment tracking updates

Customer notifications

Returns and disputes handling

Inventory data updates

Carrier coordination

Marketplace support

Invoice organization

Solar & HVAC

Appointment setting for estimates

Dispatch coordination

Inbound call handling

Lead qualification

Follow-up campaigns

Service reminders

Solar & HVAC

Appointment setting for estimates

Dispatch coordination

Inbound call handling

Lead qualification

Follow-up campaigns

Service reminders

Healthcare & Insurance

Patient and policyholder scheduling

Claims data entry

Eligibility verification support

Document management

Inbound inquiries

Follow-up communication

Records organization

Janitorial & Field Services

Appointment scheduling

Quote request handling

Customer follow-ups

Work order data entry

After-hours answering