Responsive support improves satisfaction, strengthens retention, and protects your brand reputation. Unitex support professionals answer your customers across email, live chat, and help desk — trained around your brand voice, policies, and products.
What our support team can handle
Cover one channel or all of them with a team trained on your products and policies.
What our support team can handle
Cover one channel or all of them with a team trained on your products and policies.
Email Support
Clear, on-brand responses to customer emails with defined response-time targets and escalation rules.
Live Chat Support
Real-time chat coverage that helps customers get answers before they abandon a purchase or ticket.
Help Desk Management
Ticket triage, categorization, and resolution tracking in the help desk platform you already use.
Help Desk Management
Ticket triage, categorization, and resolution tracking in the help desk platform you already use.
Order & Account Assistance
Order status, account changes, billing questions, and complaint handling managed with care.
Order & Account Assistance
Order status, account changes, billing questions, and complaint handling managed with care.
Customer Follow-Ups
Proactive follow-ups that close the loop on tickets and keep satisfaction high.
Discuss Your Requirements
Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.
We train our support professionals around your brand voice, customer policies, products, and escalation procedures — so quality stays consistent as volume grows.
"Our response times dropped from a day to under two hours after Unitex took over first-line support. Customers noticed, and so did our retention numbers."
Unitex BPO Client
Founder, SaaS Startup
Start with the support you need
Begin with one professional or a small dedicated team and expand as your workload grows.
Begin with a consultation to discuss your current challenges and the processes you want to outsource. Unitex will recommend a team structure and onboarding plan.
