Unitex BPO provides trained call center professionals who handle your inbound and outbound calls with consistency and care. Every agent learns your brand voice, scripts, and escalation procedures — so customers get the same experience on every call.
What our call center team can handle
Choose the coverage you need — a single dedicated agent or a coordinated team across channels and time zones.
What our call center team can handle
Choose the coverage you need — a single dedicated agent or a coordinated team across channels and time zones.
Inbound Call Handling
Professional answering for customer inquiries, order questions, and account assistance, following your scripts and policies.
Outbound Campaigns
Structured outbound calling for follow-ups, surveys, win-back campaigns, and customer notifications.
Help Desk & Escalation
Tiered call handling with clear escalation procedures, so complex issues reach the right person quickly.
Help Desk & Escalation
Tiered call handling with clear escalation procedures, so complex issues reach the right person quickly.
After-Hours Coverage
Extend your availability beyond business hours with schedules built around your operating requirements.
After-Hours Coverage
Extend your availability beyond business hours with schedules built around your operating requirements.
Call Reporting & QA
Call outcomes, response times, and quality checks reported around the indicators that matter to you.
Discuss Your Requirements
Tell us what is taking time away from your customers, sales, and growth. Consultations are free — we will recommend a team and workflow that fits.
A call center that works as an extension of your team
Your Unitex agents learn your products, policies, tools, and tone before they ever pick up the phone. You stay in control with clear task ownership, regular communication, and performance visibility.
"Unitex agents handle our inbound line so well that most customers assume they are part of our in-house team. Response quality has been consistent from day one."
Unitex BPO Client
Operations Manager, E-commerce Startup
Start with the support you need
Begin with one professional or a small dedicated team and expand as your workload grows.
Begin with a consultation to discuss your current challenges and the processes you want to outsource. Unitex will recommend a team structure and onboarding plan.
